Svetovalec strankam (m/ž)/ Customer Advisor with Slovenian (m/f)- Cluj-Napoca

• Komunikacija prek e-pošte, vstopnic in klepeta z obstoječimi strankami, da bi rešili njihove težave v zvezi z izdelki;
• posredovanje informacij poslovnega partnerja obstoječim strankam in potencialnim strankam po e-pošti, obravnavanje vstopnic in klepeta, če je na voljo za določeno poslovno področje, ter obravnavanje poizvedb za zaključevanje primerov;
• zavarujte in poglobite odnos zadrževanja strank, prispevajte k odlični podpori uporabnikom in prepoznajte/promovirajte ustrezne izdelke in storitve;
• poskrbite, da bodo vse pritožbe prepoznane, evidentirane, potrjene in učinkovito rešene;
• odgovoren in zanesljiv odnos, ki zagotavlja upoštevanje dnevnega načrta upoštevanja;
• zagotovite, da se vsi stiki s strankami obravnavajo učinkovito in uspešno;
• zagotavljanje visokokakovostnih storitev z upoštevanjem danih procesov in postopkov;
• posodabljanje baze strank ter dokumentiranje aktivnosti in zgodovine za nadaljnje stike in akcije;
• poročanje o najpogostejših težavah skupini za podporo za nadaljnje eskalacije.

• Communication via emails, tickets, and chat with existing customers in order to solve their issues related to the products
• Giving information about the client to existing customers and prospects via email, handling tickets, and chat if available for specific LOB and handling the inquiries in a case-closing manner
• Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services
• Ensure that all complaints are recognized, recorded, confirmed, and resolved effectively
• A responsible and reliable attitude to ensure that the daily adherence plan is being observed
• Secure that all customer contacts are being handled in an efficient and effective way
• Supply high-quality service through adherence to given processes and procedures
• Updating the database of customers and documenting activities and history for further contacts and campaigns
• Reporting the most common issues to the support team for further escalations

• Zaželena diploma študija ali sorodne delovne izkušnje
• Odlične pisne in verbalne komunikacijske sposobnosti v slovenskem jeziku
• Dobro znanje angleščine
• Dobro znanje MS Office
• Odlične sposobnosti za pomoč strankam
• Prijeten, prijazen glas/razumljivost
• Visoka motivacija in entuziastičen pristop
• Samoorganiziran
• Spretnosti načrtovanja in določanja prioritet
• Učinkovito odločanje
• Znanje in izkušnje z merjenjem in izboljšanjem zadovoljstva, zvestobe strank na čezmorskih funkcionalnih območjih ter različnih geografskih območjih
• Poznavanje sistemov izdajanja 'ticketinga'
• Življenjske izkušnje pri obvladovanju situacij
• Zgodnje uvajanje v tehnologijo
• Daje strankam občutek, da so njihove potrebe izpolnjene
• Zanesljiv,  in sposoben opravljati naloge z minimalnim nadzorom

• Preferable college degree or related work experience
• Excellent written and verbal communication skills in Slovenian
• Good English skills
• Good MS Office skills
• Excellent customer service skills
• Pleasant, friendly voice/understandability
• High motivation and enthusiastic approach
• Self-organized
• Planning and prioritization skills
• Effective decision making
• Knowledge and experience with measuring and improving customer satisfaction and loyalty across overseas functional areas and diverse geographies
• Familiarity with ticketing systems
• Life experience to apply to managing situations
• Early adopter of technology
• Makes the customers feel confident that their needs are being met
• Dependable, reliable, and able to perform duties with minimum supervision.

• Paket selitve + naša ponudba za vas;
• prevoz iz nočne izmene do namestitve. 6 mesecev bivanja. Do 200 EUR povračila od prvega potovanja v Romunijo;
• po prvem letu 200 EUR povračila za pot domov;
• vstopnice za obroke (30 RON/dan); 
• zasebni zdravstveni paket;
• plačano strokovno usposabljanje;
• možnosti notranjega razvoja – karierna pot;
• ugodnosti pri naših trenutnih partnerjih;
• dostop do kartice 7card z mesečno naročnino Gympass;
• asistenca zaposlenim/ naročnina za program dobrega počutja.

• Relocation package + our offer to you:
• Transportation nightshifts until the accommodation. 6 months accommodation. Up to 200 EUR refund from the first trip to Romania.
• After the first year, 200 EUR refund for a travel home.
• Meal tickets (30 RON/day).
• Private medical package.
• Paid professional training.
• Internal development opportunities - career path.
• Discounts with our current partners.
• Access to the 7card by Gympass monthly subscription.
• Employee assistance/wellbeing program subscription.

O plači se bomo dogovarjali preko emaila / intervju./The salary will be discussed via email/ interview.